Privacy Policy
This Privacy Policy explains how Stitch and Feather (“we,” “us,” or “our”) collects, uses, shares, stores, and protects your personal information when you visit or make purchases on www.stitchandfeathershop.com (the “Site”). We are committed to protecting your privacy and making your shopping experience safe and transparent.
Information We Collect
We collect a variety of information from you to provide and improve our services:
- Personal Information: Your name, billing and shipping address, email address, phone number, and payment details when you place an order or create an account.
- Order Information: Product details, order history, order preferences, and transaction data.
- Technical Data: IP address, browser type, operating system, device information, and browsing data.
- Usage Data: Pages visited, clicks, time spent on pages, referring URLs, and other browsing activity.
- Marketing Data: Your preferences for receiving marketing communications when you sign up for emails or SMS updates.
How We Collect Your Information
We collect personal information in several ways:
- When you register for an account or make a purchase on the Site.
- When you subscribe to newsletters, enter contests, or participate in promotions.
- Through cookies and tracking technologies as you browse the Site.
- From third-party partners and service providers who assist with order fulfillment, analytics, and advertising.
How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders, including sending shipping notifications and order updates.
- To communicate with you about your account, orders, customer service inquiries, and feedback.
- To personalize your shopping experience and show relevant products and offers.
- To send marketing communications, newsletters, promotions, and surveys if you have opted in.
- To perform analytics and improve our website, products, and services.
- To detect and prevent fraud, security breaches, and abusive use of the Site.
Cookies and Tracking Technologies
We use cookies, pixel tags, web beacons, and similar technologies to collect information about how you interact with our Site. Cookies help us remember your preferences, improve Site performance, and recognize returning visitors. You can manage cookies through your browser settings, but disabling cookies may affect the functionality of the Site.
Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service providers who help us run our business, such as payment processors, shipping carriers, and email providers.
- Analytics and advertising partners to improve our marketing efforts.
- Law enforcement or government authorities if required by law or to protect our rights.
Third-Party Links
Our Site may contain links to third-party websites. These third parties have their own privacy practices and are not covered by this policy. We encourage you to read the privacy policies of any website you visit after clicking external links.
Data Security
We implement appropriate technical and organizational safeguards to protect your personal information from unauthorized access, misuse, loss, or alteration. When you enter sensitive information (such as credit card numbers), it is encrypted through Secure Socket Layer (SSL) technology. While we strive to protect your data, no method of transmission over the internet is 100% secure.
Data Retention
We retain your personal information for as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
Your Choices & Rights
You have certain rights regarding your personal information depending on applicable privacy laws, including:
- The right to access, correct, or update your personal information.
- The right to request deletion of your personal information.
- The right to unsubscribe from marketing communications at any time by following the opt-out instructions in our emails.
Children’s Privacy
Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that such information has been collected without parental consent, we will take steps to delete it.
International Transfers
Your personal information may be transferred to and stored in countries outside your own where data protection laws may differ. By using our Site, you consent to the transfer of your information to these locations.
Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will be posted on the Site with the “Last Updated” date. Continued use of the Site after changes signifies your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, you can contact us at:
Email: customerservice@stitchandfeathershop.com
Phone: 714-316-7889